Shipping information (United Kingdom)
Evri Next Day Delivery £3.74
Estimated arrival 1-2 days after purchase. If purchased on a weekday before 2:00pm you will receive it next day.
Evri Standard Delivery £3.74
Estimated arrival 2-4 days after purchase. If purchased on a weekday before 2:00pm you will receive it within 1-2 days.
Free shipping Over £50
Free shipping for orders over £50, 1-3 days which applies automatically at checkout.
Collection free
From our store in Swans Yard, Shaftesbury, Dorset, SP78JQ. Please add a note for when you can collect. Weekend collections are not always possible.
Our promise
All of our parcels and deliveries come in plastic free, eco friendly packaging which is always recyclable and often compostable too!
Dispatch time
We send off our parcels Monday – Friday. Any orders we receive before 2:00pm on a weekday will be sent the same day. Orders received after 2:00pm may be sent the same day but most likely the following working day.
Returns
Refund upon arrival
If you aren’t satisfied with your order then the first step is to contact us via email help@forget-me-not-eco-shop.co.uk
We have a 30 day return policy. If you purchased your order online you may return up to 30 days after the order date for a full refund. We will provide you with a return address (this is also on your postage label), please keep everything packaged and once the order has returned we can issue a refund (excluding shipping costs).
If you purchased your product in store and it is not faulty we can offer you full refund for the amount.
Damaged packages
If your parcel arrived damaged and this has affected the quality of your products then please get in touch and we can either re-send the damaged items or issue you a refund. Picture proof will be required.